Privacy Policy for Wood from Finland webshop

Wood from Finland Oy Säästöpankinranta 4 C 24 00530 Helsinki, FINLAND info@woodindustrybooks.com

PURPOSE OF THE PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, stored and shared when you visit or make a purchase from woodindustrybooks.com .

WHAT INFORMATION DO WE COLLECT AND STORE?

When you make a purchase or attempt to make a purchase through our website, we collect your order information, which we refer as "order information". We also collect automatically certain information about your device, which we refer to as "device information".

Order information includes the following details:

  • Basic information: name, billing address, delivery address, e-mail address and telephone number.

  • Payment Details: we use Stripe and Paypal to process payment information (collected details include credit/debit card numbers).

  • Shopping info: shopping history (ordered products and price information) and shipping information (delivery method and delivery address).

Device information includes the following details:

  • Information about your device, including information on your browser, IP address, timezone and some cookies which are stored on your device.

  • Analytics: we use Google Analytics analytics functionality to collect information about how a visitor uses our web site, what pages they visit and what websites or search terms referred you to our website. This information, however, cannot be used to identify who the user is.

We collect device information in cookies, log files, and other electronic files. Further details about cookies to follow.

WHY DO WE NEED YOUR PERSONAL DATA?

  • To deal with orders you make in our online store and archive them
  • To send you delivery information and order confirmation emails
  • To maintain customer relationship
  • To improve our store
  • To provide you with a better service
  • Analytics
  • To prevent abuse (here we use device information, especially your IP address)

HOW CAN YOU GIVE YOUR CONSENT TO OUR USE OF YOUR PERSONAL INFORMATION?

By making a purchase or attempting to make a purchase through our website, your give us your consent to collect your personal information.

We also collect and process your information when you subscribe to our newsletter or create an account with us, or if you provide your personal information at one of our pop-up shops.

Email Marketing: only if you have given your consent we may send you emails with information on new products, and other updates.

HOW CAN YOU CANCEL YOUR CONSENT?

If after you've given your consent you change your mind and don't wish that we contact you, collect, use or disclose your information to third parties mentioned in this policy, you can cancel your consent at any time by contacting us at info@woodindustrybooks.com .

Removal, alteration and disclosure of information:

We will remove, alter or give you any personal information we may have about you, upon your request if the following criteria are met:

  • There is no legitimate obstacle to the removal, alteration or disclosure of your personal data
  • You are proving to us that you are the person concerned
  • The request is not related to a pending order (deletion of data)
  • The request is not related to an order placed in the previous 180 days, which is the usual time frame whereby the customer may require money back for, for example, warranted products (data deletion). After this period your information can be deleted.

When you place an order through our website or give us your personal information in any other way, we maintain it for our records unless and until you ask us to delete this information. You can request removal, alteration or disclosure of your data by contacting info@woodindustrybook.com .

HOW IS YOUR PERSONAL INFORMATION STORED AND PROTECTED?

To protect your personal information, we take the necessary precautions and follow best practices in the field to ensure that it is not leaked, misused, accessed, disclosed, modified, or destroyed. We will comply with the new EU regulation (GDPR) when dealing with personal data. When you provide us with your payment card information during a purchase, this information is protected in transit using Secure Sockets Layer (SSL) encryption and stored at rest with AES-256 encryption. Although no Internet -based system or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement other generally accepted industry standards.

THIRD PARTIES

Third-party service providers collect and use your information only when it is necessary for them provide us with the services they offer. We will transfer your personal information only to the third parties we need to be able to offer our e-commerce service to you.

Web-shop platform: Holvi.com

Our store is operated by Holvi. They provide us with an on-line e-commerce platform that allows us to sell our products and services to you. Your information is stored securely by Holvi.

Payments: CreditCards

Operator: Holvi

Card reader: iZettle

We use the iZettle card reader and their application at our pop-up shops in order to receive card and cash payments outside of the online store. They have committed themselves to comply with the new EU General Data Protection Regulation. For more information, please read their privacy policy at https://www.izettle.com/personalityguide.

Google Analytics

To provide a better service to our customers, we use Google Analytics to gather analytical data on how our customers use our web site. The data collected includes, for example, information on the location from which the user visits our website and what device they use (computer, phone, tablet). This data, however, does not include any information that could be used to personally identify the user. For more details please read Google's privacy policy at https://google.com/intl/en/policies/privacy/.

Shipping companies: Posti and Matkahuolto

We use Posti and Matkahuolto services to deliver your products, so we need to provide them with your personal information. Read more about their privacy policies here: https://www.posti.fi/henkiloasiakkaat/apu-ja-tuki/tietosuoja.html ja https://matkahuolto.fi/fi/hyva-tietaa/tietosuoja/pakettipalvelut-ja-viranomaisten-lupa-asiakirjat/#.Ww5vES-B1TY.

Authorities

We will disclose your personal information to the authorities, if required by law.

COOKIES

Cookies are small text files that are used, for example, to keep the user logged in until he or she logs out. Cookies are enabled on most devices by default. Cookies are created by the site you are browsing and stored and managed by your browser software. The most important reason for using cookies is to improve your experience on our website. Cookies give us general information about how you and other users use our website so that we can improve our service to your benefit.

Our website uses Google Analytics. By continuing to use our website, you agree to our use of cookies.

AGE RESTRICTIONS

By using this site, you agree that you are at least 18 years of age.

CHANGES TO THIS POLICY

We reserve the right to update this privacy policy at any time, so please check it regularly. Any changes come into effect immediately when they are published on this website. If we make any substantial changes to this policy, we'll notify here that the policy has been updated.

QUESTIONS AND CONTACT INFORMATION

If you want to: receive, amend, modify or delete any personal information we have about you, make a complaint or just want more information, please contact us at info@woodindustrybooks.com.

Merchant info

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