Terms and conditions

Order Information

When you have made an order, an order receipt will be sent to the e-mail address you entered at checkout. The email contains important information about your order such as billing address, shipping address, products, prices and shipping costs. If something is wrong with the order, please contact us immediately via email connect@loclouds.com. You must be 18 years old or have a guardian’s approval upon ordering.

Delivery times

All orders are shipped either by mail or commercial carrier and our normal delivery times within the EU Nordics are 2-5 days, EU mainland 5-10 days. Orders placed on the weekend are usually sent on the following Monday. If you experience an unannounced delay with your delivery, please contact us directly by email.

Prices

Prices in the shop are quoted in euros (EUR) and all prices include relevant VAT. VAT amounts are displayed in your order receipt. We reserve the right to adjust pricing at any time and to adapt to price changes from suppliers as well as correct price listing errors.

Payment

e use Holvi's trusted domain for payments with credit cards and Finnish online banks. No payment data is saved or stored by loclouds. Please view Holvi's terms and conditions at https://www.holvi.com/

Personal data

We only use details provided by you at the time of ordering to complete the transaction. We do not share your information with third parties nor do we use them for marketing purposes. We also do not save or store any sensitive payment details.

Return Policy

As a consumer, you have a 14-day right of return from the date on the receipt from your order. Any product returned to us must be in the original sale condition and packaging. Loclouds will not accept the return of goods where the packaging has been broken or items damaged. We will judge such instances on a case-by-case basis with full consideration for the circumstances. Under the right of return, the full amount of the items originally purchased will be refunded. In the event there is no product defect and you simply regret the purchase, you will be responsible for the return shipping to us.

If returning an item, please send an email to connect@loclouds.com with your reason(s) for the return. We will reply with instructions for you. Always report any complaint concerning manufacturing defect as soon as possible. We follow and observe EU law concerning warranty and manufacturing defects.

Exchanges

For exchanging a product (for example to get a different size or colour), please contact us at connect@loclouds.com and we will do our best to help you with your exchange.

Unclaimed packages

If any reason you do not pick up the goods you have ordered, we will charge you for delivery, return and a restocking fee of EUR 50. Uncollected packages are not regarded as cancellation of your purchase or a return.

Disputes

We will always do our utmost to work with you and ensure you are satisfied with our products and service. In the unlikely event of a dispute, we will follow EU consumer law.

Product Information

We acknowledge that it is entirely possible there may be an error on the website or the online store regarding product information(s) We will do our utmost to minimise these. We however, cannot guarantee that the pictures presented reflect the exact appearance of the all products in all situations. For example Certain color differences may occur depending on the display, photo quality as well as resolution.

Force Majeure

We take no responsibility for delays or errors due to circumstances out of our control such as weather, war, fire, labor conflict, government decisions, reduced or missing delivery from suppliers etc. Furthermore, no responsibility is taken for changes to products / product characteristics as modified by respective suppliers and other factors beyond our control. We assume no responsibility for direct or indirect damage / loss that may occur to the customer.

Cookies

Holvi uses cookies to ensure you get the best user experience from the loclouds online store. Please read the cookie policy here https://www.holvi.com/cookie-policy/.

General

loclouds · 2903185-5 · Porslahdentie 2 a13 00960 Helsinki · connect@loclouds · www.loclouds.com · +35840590152