Updated 8.5.2025
loclouds operates this online store https://holvi.com/shop/loclouds where you can browse and purchase goods (“goods”) and which refer to these General Terms and Conditions (“Terms and Conditions”, “GTC”).
By placing an order through the online store, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and us (“Company”, “we”, “us”, or “our”) concerning your access to the online store and purchase of the goods.
2903185-5 · Porslahdentie 2 a13 00960 Helsinki · connect@loclouds · www.loclouds.com · +35840590152
We reserve the right to modify or update these Terms and Conditions at any time. The version of the Terms and Conditions that applies to a specific order will be the version in palace at the time of purchase.
When you have made an order, an order receipt will be sent to the e-mail address you entered at checkout. The email contains important information about your order such as billing address, shipping address, products, prices and shipping costs. If something is wrong with the order, please contact us immediately via email connect@loclouds.com. You must be 18 years old or have a guardian’s approval upon ordering.
All orders are shipped either by mail or commercial carrier and our normal delivery times within the EU Nordics are 2-5 days, EU mainland 5-10 days. Orders placed on the weekend are usually sent on the following Monday. If you experience an unannounced delay with your delivery, please contact us directly by email.
Prices in the shop are quoted in euros (EUR) and all prices include relevant VAT. VAT amounts are displayed in your order receipt. We reserve the right to adjust pricing at any time and to adapt to price changes from suppliers as well as correct price listing errors.
We use Holvi's trusted domain for payments with credit cards and Finnish online banks. No payment data is saved or stored by loclouds. Please view Holvi's terms and conditions at https://www.holvi.com/
We only use details provided by you at the time of ordering to complete the transaction. We do not share your information with third parties nor do we use them for marketing purposes. We also do not save or store any sensitive payment details.
We acknowledge that it is entirely possible there may be an error on the website or the online store regarding product information(s) We will do our utmost to minimise these. We however, cannot guarantee that the pictures presented reflect the exact appearance of the all products in all situations. For example Certain color differences may occur depending on the display, photo quality as well as resolution.
As a consumer, you have a 14-day right of return from the date on the receipt from your order. Any product returned to us must be in the original sale condition and packaging. Loclouds will not accept the return of goods where the packaging has been broken or items damaged. We will judge such instances on a case-by-case basis with full consideration for the circumstances. Under the right of return, the full amount of the items originally purchased will be refunded. In the event there is no product defect and you simply regret the purchase, you will be responsible for the return shipping to us.
If returning an item, please send an email to connect@loclouds.com with your reason(s) for the return. We will reply with instructions for you. Always report any complaint concerning manufacturing defect as soon as possible. We follow and observe EU law concerning warranty and manufacturing defects.
For exchanging a product (for example to get a different size or colour), please contact us at connect@loclouds.com and we will do our best to help you with your exchange.
If any reason you do not pick up the goods you have ordered, we will charge you for delivery, return and a restocking fee of EUR 50. Uncollected packages are not regarded as cancellation of your purchase or a return.
These GTC are governed by and constructed in accordance with the laws of Finland, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Both parties agree to submit to the non-exclusive jurisdiction of the courts of Helsinki, which means that you may make a claim to defend your consumer protection rights in regards to these GTC in Finland, or in the EU country in which you reside.
Any disputes arising out of or in connection with these GTC shall be subject to the exclusive jurisdiction of the courts of Helsinki.
We will always do our utmost to work with you and ensure you are satisfied with our products and service. In the unlikely event of a dispute, we will follow EU consumer law. The European Commission provides an online dispute resolution platform, which you can access. If you would like to bring this subject to our attention, please contact us.
We take no responsibility for delays or errors due to circumstances out of our control such as weather, war, fire, labor conflict, government decisions, reduced or missing delivery from suppliers etc. Furthermore, no responsibility is taken for changes to products / product characteristics as modified by respective suppliers and other factors beyond our control. We assume no responsibility for direct or indirect damage / loss that may occur to the customer.
loclouds · 2903185-5 · Porslahdentie 2 a13 00960 Helsinki · connect@loclouds · www.loclouds.com · +35840590152