Terms & conditions for Kooto studio

Terms & Conditions 1. General

Welcome to our online store. By placing an order, you agree to the terms and conditions outlined below. All products are handmade, and slight variations in color, shape, and finish may occur. These are not considered defects but part of the unique nature of handcrafted goods.

  1. Orders & Payments

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion. Payments must be completed at checkout using the available payment methods.

  1. Shipping

We aim to process and ship orders promptly. Delivery times may vary depending on your location. We are not responsible for delays caused by shipping carriers or customs.

  1. Returns & Refunds Refunds are available within 14 days of purchase. If a product is defective or damaged, we will provide a full refund or replacement at no additional cost, including return shipping. For returns due to change of mind, the customer is responsible for the return shipping costs. Returned items must be unused and in their original condition and packaging.
  2. Exchanges

Exchanges are only available for defective or damaged items. If you wish to exchange a product, please contact us within 14 days of receiving your order.

  1. Product Care

Due to the handmade nature of our products, proper care is required. We are not responsible for damage caused by misuse, improper handling, or normal wear and tear.

  1. Intellectual Property

All content on this website, including images, designs, and text, is the property of the store owner and may not be used or reproduced without permission.

  1. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  1. Contact Information

If you have any questions regarding your order or these terms, please contact us through the provided contact details on our website.