By buying a ticket, you accept the following terms and conditions of sale:
No tickets may be reserved without payment, and no payments for reservations will be taken on the door. All tickets must be ordered and paid for in advance through our Holvi online store.
We will issue a full refund if you send a written cancellation request through the Holvi store or to zach@finnbritplayers.com more than 24 hours before the start of the performance.
If you cancel less than 24 hours before the start of the performance, or through another channel than the official channels listed above, a refund may or may not be issued at our discretion. (The earlier you cancel, the more likely it will be.)\ \ In the event of a same-day illness, we may or may not refund you at our discretion, if you cancel in writing at least five hours before the start of the performance.
DATE SWAPS\ The above rules and timeframes also apply to requests for date swaps. Your tickets will only be swapped to a new date if there are still seats available.
Latecomers will not be eligible for refunds or date swaps. Refunds and date swaps will not be issued to anyone who fails to show up at the theatre, arrives after the start of the performance, or is otherwise refused admission due to age restrictions, health & safety rules, or public order concerns.
You will be considered late if you have not registered at the front desk by the advertised start time of the performance. We reserve the right to resell a latecomer's seat to someone on the waiting list. If you arrive after the show has begun, we also reserve the right to refuse you admittance to the auditorium, as the stage setup generally means that you will be unable to reach your seats without walking across the stage.
If you refuse to comply with the theatre's health and safety rules, or we consider your presence to be a danger or major inconvenience to other guests, we reserve the right to refuse you admittance to the auditorium. For example, we reserve the right to refuse admission to anyone who is abusive or disruptive, appears to be heavily intoxicated (alcohol or drugs) or appears to be suffering from a potentially contagious illness. No conversation will be entered into at the door.
AGE LIMITS\ Unless otherwise stated, our events are aimed at adults and teenagers, and some shows will also have content-related age restrictions. Babies and young children will not be admitted.
If tickets have been bought using a discount that does not apply to the customer, or if a discount has been misused or abused in any way, we reserve the right to charge the difference between the discount price and the full price at the door.
If a customer does not receive their tickets or other important information because they have booked using an incorrect email address, a throwaway email address, or an email address they never check, the Finn-Brit Players is under no obligation to provide refunds or compensation for missed shows or any other issues or inconveniences arising from this.
If you require assistance with your booking, please contact zach@finnbritplayers.com.