TERMS AND CONDITIONS OF TICKET SALES
RESERVATIONS & PAYMENTS No tickets can be reserved without payment, and no payments for reservations will be taken on the door. All tickets must be ordered and paid for in advance through our Holvi online store.
CANCELLATIONS & REFUNDS If you cancel in writing to firstname.lastname@example.org 24 hours or more before the start of the performance, we will refund you in full. PLEASE DO NOT COME TO THE THEATRE IF YOU ARE FEELING UNWEEL. In the event of illness, you may cancel in writing up to two hours before the show and still receive a refund.
Otherwise, if you cancel less than 24 hours before the start of the performance, a refund may be issued at our discretion, especially if we were able to resell your seat to someone else. Refunds will not be issued to anyone who is late or fails to show up at the theatre without informing us in good time.
LATECOMERS If you have not registered at the front desk by the advertised start time of the performance, we reserve the right to resell your seat to someone on the waiting list. If you arrive after the show has begun, we also reserve the right to refuse you admittance to the auditorium, as the stage setup generally means that you will be unable to reach your seats without disrupting the show. Latecomers will not be eligible for refunds.
DISCOUNTS If tickets have been bought using a discount that does not apply to the customer, or if a discount has been misused or abused in any way, we reserve the right to charge the difference between the discount price and the full price at the door.
QUERIES AND ASSISTANCE If you require assistance with your booking, please contact email@example.com.