By buying a ticket, you accept the following terms and conditions of sale.
No tickets can be reserved without payment, and no payments for reservations will be taken on the door. All tickets must be ordered and paid for in advance through our Holvi online store.
If you cancel in writing to email@example.com 24 hours or more before the start of the performance, we will refund you in full. PLEASE DO NOT COME TO THE THEATRE IF YOU ARE FEELING UNWEEL. In the event of illness relating to Covid-19, you may cancel in writing up to three hours before the show and still receive a refund.
Otherwise, if you cancel less than 24 hours before the start of the performance, a refund may be issued at our discretion, especially if we were able to resell your seat to someone else. Refunds will not be issued to anyone who is late or fails to show up at the theatre without informing us in good time.
If you have not registered at the front desk by the advertised start time of the performance, we reserve the right to resell your seat to someone on the waiting list. If you arrive after the show has begun, we also reserve the right to refuse you admittance to the auditorium, as the stage setup generally means that you will be unable to reach your seats without walking across the stage. Latecomers will not be eligible for refunds.
If you refuse to comply with the theatre's Covid-19 health and safety regulations, we reserve the right to refuse you admittance to the auditorium. We also reserve the right to refuse admission to anyone who appears to be suffering from a respiratory illness. Anyone refused admittance for health-related reasons or non-compliance with health-related regulations will not be eligible for a refund.
If tickets have been bought using a discount that does not apply to the customer, or if a discount has been misused or abused in any way, we reserve the right to charge the difference between the discount price and the full price at the door.
If you require assistance with your booking, please contact firstname.lastname@example.org.