Cancellation policy for Temps Oy
Thank you for shopping at Temps. We want to ensure you have the best possible experience. Please read our policy below regarding cancellations, refunds, and changes to your orders.
1. Digital Products and Downloads
Due to the immediate access and nature of digital content, all sales of digital products (such as templates, guides, or downloadable files) are final.
- Cancellations: Once the purchase is complete and the download link is delivered, the order cannot be canceled.
- Exceptions: If you experience any technical issues with your file, please contact us immediately so we can help resolve the problem.
2. Services, Bookings, and Consultations
We understand that plans can change. If you need to cancel or reschedule a scheduled service or appointment, please note our notice windows:
- More than 24 hours notice: You can cancel or reschedule your appointment free of charge for a full refund.
- Less than 24 hours notice: Cancellations made within 24 hours of the scheduled time may be subject to a late fee or a partial refund.
- No-Shows: Missed appointments without prior notice are non-refundable.
3. Physical Products (if applicable)
- Before Shipping: You can cancel your order for physical goods at any time before the product has been dispatched. Please contact us as soon as possible to request a cancellation.
- After Shipping: Once an item has shipped, it cannot be canceled. However, you may return the item in its original, unused condition within 14 days of delivery in accordance with EU consumer protection laws. Return shipping costs are the responsibility of the customer.
How to Request a Cancellation
To cancel an order or reschedule a service, please contact us directly with your order number or booking details at:
We aim to process all eligible refund requests within 3–5 business days.