Refund Policy

All ticket sales, including Player Passes, Improv Labs, Workshops, Ensembles, and Courses, are final and non-refundable. In the event of a workshop or course cancellation, customers will receive a full refund.

Photography Consent

By registering for courses or workshops, participants consent to being photographed for marketing and promotional purposes. If a participant does not wish to appear in photographs, they must notify us either in writing prior to the event or verbally on-site. In such cases, we will ensure the participant is not included in photographs.