Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us — [alkovi@alkovi.site] – of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by email).
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except supplementary costs from choosing a delivery type other than our standard offer), without undue delay and in any event no later than 14 days from the day we receive your withdrawal notice.
We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
Returning goods
- You must send back the goods without undue delay, and in any event no later than 14 days from the day you communicate your withdrawal. You will have to bear the direct cost of returning the goods.
The right of withdrawal does not apply to contracts for:
- Goods made to the customer's specifications or clearly personalised
- Goods that are liable to deteriorate or expire rapidly
- Services related to leisure activities where the contract provides for a specific date or period of performance (e.g. event tickets)
For return policy in Finnish, contact: alkovi@alkovi.site