Please note that the RStC do not send or email tickets. Once you receive an email confirmation of your order (containing an invoice), your place is confirmed and you only need to give your name(s) upon check-in at our ticket reception in the performance venue.
ARRIVE IN GOOD TIME! Please note that you are expected to check-in at our ticket reception upon your arrival and at least five minutes before the show starts.
If you have not checked-in by the advertised commencement of the performance, we reserve the right to resell your ticket(s).
Arriving once a performance has commenced may result in refusal of entry either until the interval or completely.
Refunds can only be considered if we are notified at least 24 hours in advance. There will be an option to swap to an alternative performance (if available). If attendance is not possible at all, a refund can be made minus a 0.50€ administration fee.
No refunds are issued if you fail to attend or arrive late and are refused entry.
All ticket enquiries should be made via firstname.lastname@example.org.