SLA Gold Support (phone, email, monitoring active reacting) - Business hours* + Saturday 8-16 On-Site support (next business day) - Within 12h Online monitoring - included

SLA Silver includes monthly 6 hours support, exceeding that will be invoiced on a 160€ rate the next month *Within Business hours = 9-17 From Monday to Friday. In case of weekend emergency support for SLA clients the standard fee is invoiced: 160€/h and Travel time invoiced at 50%