Terms and Conditions ONLINE STORE Ahti Pro Oy Webshop name kosmeDiK info(at)kosmedik.eu www.kosmedik.eu 3281350-8. Kosmedik is a online store based in Finland. The store sells products to companies and adults in the EU. The consent of a guardian is required for purchases of minors in our online store. These delivery terms are suitable for ordering products in our online store and for similar deliveries. We may change the delivery terms unilaterally from time to time, so please read our delivery terms in advance each time you order products from our online store. By placing an order in our online store, you accept the order conditions on this page and confirm that the information you have provided is correct.
Products and product prices The features and prices of the products in the e-commerce are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check. prices from the cart before you accept the order. The prices of the products include 24% VAT, which is indicated in the shopping cart and in the order confirmation.
Shipping costs The delivery costs that may be charged for the order depend on the product itself (eg weight, size and packaging) and the chosen delivery method and are automatically added to the total amount of the order. You will see the shipping costs that will be charged for your order (if shipping costs are charged) in your shopping cart before you accept the order. From 26.09.2023 of order more than 100€, shipping cost FREE, but please on payment step, change shipping cost to 0€. If you would like to get your parcel faster than 5-7 days, you can pay 10.90€.
Ordering and contract The products are ordered on the website of our online store by transferring them to the shopping cart and confirming the order and paying for the contents of the Shopping Cart in the online payment service. When ordering from our online store, you are required to read and agree to our current delivery terms. You understand that your order, which you accept and confirm, is binding and creates an agreement between us with these terms of delivery, except as set forth below in the Terms of Right of Cancellation. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated.
Payment and payment methods You can pay for your order using the payment methods described in the online store and available in the shopping cart.
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Order and payment confirmation Once we have received your order, we will send you an order confirmation email showing your order details and any pre-invoices. Annathan your email address every time you place an order. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible order number available. Always check that the contents of the package match the products on the order confirmation. You can contact our customer service with the following information: Ahti Pro Oy(Ecommerce name kosmeDiK) info (at) kosmedik.eu +358 400979610, 3281350-8
Problem situations If the product is lost or damaged during transport, you must notify us of the defect in writing within 14 days at the latest at the address given in the Product Exchange and Return Policy section. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice. kosmeDiK is not responsible for any lost or damaged product during transport. Your personal information may be used to process your order. You can read more about the use of your personal information in our register description.We only use the information to process orders and for our own marketing.
Limitation of Liability Ahti Pro Oy, kosmeDiK shall not be liable for any indirect or consequential or other damages related to the order, delivery or product or for any of the above, except as provided in the Consumer Protection Act or other mandatory law for such damages.
Disagreements We always try to settle any disputes regarding your order primarily by agreement, so please contact our customer service to arrange this. If the dispute concerning the sales contract cannot be settled through negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) to be resolved. Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advice Center (www.kuluttajaneuvonta.fi).