Terms & conditions for EagleSee | Helsinki 00700

Store Terms & Conditions (EU)

Welcome to EagleSee! By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

General Terms

  1. All products are subject to availability. In the rare event of stock issues, we will inform you promptly and offer a refund or alternative solutions.
  2. Prices are displayed in EUR (€) and include VAT where applicable.
  3. By placing an order, you confirm that the information provided is accurate and complete.

Shipping & Delivery

  1. Orders are processed within up to three weeks. You will receive a confirmation email with your tracking information once your order is dispatched.
  2. Delivery typically takes up to one month, depending on your location and shipping method. Delays may occur due to holidays, logistics, or unforeseen circumstances.
  3. We offer free shipping on eligible orders as per the conditions mentioned on our website.
  4. For international deliveries, customs fees, import duties, and taxes may apply, which are the customer’s responsibility.
  5. EagleSee is not liable for delays caused by courier services or customs processing.

Returns & Refunds

  1. We accept returns within 14 days of delivery under EU consumer rights, provided the item is unused, undamaged, and in its original packaging.
  2. To initiate a return, please contact our support team at [Your Support Email] with your order details.
  3. Refunds will be processed within 14 days of receiving the returned product. The refund will be issued to the original payment method.
  4. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

Cancellations

  1. Orders can be canceled within 24 hours of placement. After this, cancellation may not be possible if the order has been processed or shipped.
  2. If we are unable to fulfill your order, you will be notified, and a full refund will be provided.

Right of Withdrawal (EU Customers)

  1. EU customers have the right to withdraw from the purchase agreement within 14 days of receiving the product, without providing a reason.
  2. To exercise this right, please contact us at [Your Support Email]. Products must be returned in their original condition.
  3. Refunds will be issued once the return is received and inspected. Return shipping is at the customer's expense unless the product is defective.

Privacy Policy

  1. We respect your privacy and comply with the General Data Protection Regulation (GDPR). Any personal data you provide is used solely for order processing and delivery.
  2. Your data will not be shared with third parties except as necessary to fulfill your order or as required by law.

Customer Support

For any questions, concerns, or issues, please contact us at [Your Support Email]. Our support team is here to help and typically responds within 24 hours.

By completing your purchase, you confirm that you have read, understood, and agreed to these terms and conditions. Thank you for choosing EagleSee – we’re proud to keep your eyewear safe and stylish!