Sales Terms & Conditions for Cosmetic Internet Store in Helsinki

Please read these Sales Terms & Conditions ("Terms") carefully before making a purchase from our Cosmetic Internet Store in Helsinki. These Terms outline the rights and obligations of both the customer and the store. By placing an order, you agree to be bound by these Terms.

General Terms 1.1. Store Information: The Cosmetic Internet Store is operated by NN Estetic Store, located in Helsinki, Finland, Hietalahdenranta 11 A 1, 00180 Helsinki, Finlnd

1.2. Customer Eligibility: Customers must be at least 18 years old and have legal capacity to make purchases. By placing an order, you confirm that you meet these requirements.

Order Placement 2.1. Product Information: We strive to provide accurate product descriptions, prices, and images. However, we cannot guarantee that all information is error-free. In the event of an error, we reserve the right to cancel or adjust the order.

2.2. Order Confirmation: After placing an order, you will receive an order confirmation via email. This confirmation does not signify acceptance of the order; it only acknowledges that we have received it.

2.3. Order Acceptance: Order acceptance occurs when we dispatch the products to you. We reserve the right to refuse or cancel an order at any time for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, we will notify you and provide a refund if applicable.

Product Delivery 3.1. Delivery Options: We offer two delivery options:

a. Self-Pickup: You can collect your order from our store in Helsinki without incurring any additional charges. We will notify you when your order is ready for pickup.

b. Courier Delivery: We can deliver your order to a specified address within Helsinki using a courier service. A delivery fee will apply, which will be communicated to you during the checkout process. The cost of courier delivery is not included in the cost of the order and is determined by the distance of the delivery address from the address of the store.

3.2. Delivery Timeframes: We aim to deliver products within a reasonable time frame. However, please note that delivery times may vary depending on product availability, delivery location, and external factors beyond our control.

3.3. Delivery Responsibility: Once the products leave our premises for courier delivery, the responsibility for the delivery rests with the courier. We will provide you with tracking information, if available, to track your package.

3.4. Delivery Issues: If there are any delivery issues, such as non-delivery or damaged goods, please notify us within 14 days of the expected delivery date. We will work with you to resolve the issue promptly.

Payment 4.1. Payment Methods: We accept payment through Holvi bank. All payments must be made in the currency specified during the checkout process.

4.2. Pricing: All product prices are displayed in the specified currency and include applicable taxes. The cost of courier delivery is not included.

4.3. Payment Security: We prioritize the security of your payment information. All payment transactions are encrypted and processed using secure payment gateways.

Returns and Refunds 5.1. Returns Policy: We accept returns for products within 14 days of the purchase date, provided that the products are in their original condition, unopened, and unused. Certain products may be excluded from our return policy due to hygiene or safety reasons.

5.2. The refund will be issued using the original payment method, excluding any delivery charges.

Privacy and Data Protection 6.1. Privacy Policy: We respect your privacy and handle your personal information in accordance with applicable privacy laws. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

Limitation of Liability 7.1. To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from the use of our products or services.

Governing Law and Jurisdiction 8.1. These Terms shall be governed by and construed in accordance with the laws of Finland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Helsinki.

By placing an order, you acknowledge that you have read, understood, and agree to abide by these Sales Terms & Conditions. If you have any questions or concerns, please contact our customer support for assistance.